Privacy Policy

 

Privacy Policy

Last Updated: 2025-1-25
This Privacy Policy describes how HongKong CartX Technology Co., Limited (“Allbuy”, “we”, “us”, or “our”) collects, uses, shares, and protects your personal information when you use our website and services.
This Policy applies to all personal information collected through our website, marketing communications, customer interactions, and related services.
By using our services, you agree to the collection and use of information in accordance with this Privacy Policy.

  1. Information We Collect

We collect personal information that you provide directly, automatically, or through third parties when you use our services.

1.1 Information You Provide

When you:
  • Create an account
  • Place an order
  • Contact customer support
  • Subscribe to marketing (email or SMS)
We may collect:
  • Name
  • Email address
  • Phone number
  • Shipping and billing address
  • Payment information

1.2 Information from SMS Marketing

If you opt into SMS marketing, we collect:
  • Phone number
  • Consent records (opt-in data)
  • Message interaction data
We use this information to send:
  • Order updates
  • Abandoned cart reminders
  • Marketing and promotional messages
👉 Important: SMS opt-in data and consent will not be shared with third parties for their own purposes

1.3 Automatically Collected Information

We may automatically collect:
  • IP address
  • Browser type
  • Device information
  • Pages visited
  • Click behavior
  • Cookies and tracking technologies

1.4 Cookies and Tracking Technologies

We use cookies, pixels, and similar technologies to:
  • Improve website performance
  • Analyze user behavior
  • Deliver personalized advertising
We may use third-party tools such as:
  • Google Analytics
  • Meta (Facebook/Instagram)
  • Advertising networks

  1. How We Use Your Information

We use your information to:
  • Process and fulfill orders
  • Provide customer support
  • Improve our services
  • Send marketing communications (email & SMS)
  • Detect fraud and ensure security
  • Comply with legal obligations

  1. Marketing Communications (Email & SMS)

By providing your contact information, you consent to receive marketing communications.

Email Marketing (EDM)

You may receive promotional emails. You can unsubscribe at any time using the unsubscribe link.

SMS Marketing

By opting into SMS marketing, you agree to receive recurring automated marketing messages from Allbuy.
  • Message frequency may vary
  • Message and data rates may apply
  • Reply STOP to unsubscribe
  • Reply HELP for assistance
👉 Consent is not a condition of purchase.

  1. How We Share Your Information

We do not sell your personal information.
We may share your data with:
  • Service providers (payment, logistics, SMS/email delivery)
  • Analytics and marketing partners
  • Legal authorities when required
  • Business partners for operations
All third parties are required to protect your data.

  1. Data Security

We implement industry-standard security measures to protect your data.
However, no system is 100% secure. We cannot guarantee absolute security.

  1. Data Retention

We retain your personal information only as long as necessary for:
  • Order fulfillment
  • Legal compliance
  • Business operations

  1. Your Rights

Depending on your location, you may have the right to:
  • Access your data
  • Correct your data
  • Delete your data
  • Opt out of marketing
You can contact us to exercise your rights.

  1. Children’s Privacy

Our services are not intended for individuals under 16 years old.
We do not knowingly collect data from children under 16.

  1. International Data Transfers

Your data may be transferred and processed in:
  • Hong Kong
  • United States
  • Singapore
  • Other jurisdictions
These regions may have different data protection laws.

  1. Legal Compliance

We process your data in compliance with applicable laws, including:
  • GDPR
  • CCPA
  • CAN-SPAM
  • TCPA (for SMS compliance)

  1. Third-Party Links

Our website may contain links to third-party websites.
We are not responsible for their privacy practices.

  1. Changes to This Policy

We may update this Privacy Policy from time to time.
Changes will be posted on this page with an updated date.

  1. Contact Us

If you have any questions about this Privacy Policy, contact us:
📧 service@allbuy.com